Tiny Plug is a WhatsApp widget that sits in your website and enables the website visitors to chat with you on WhatsApp. It is very easy to install and can be managed through a dashboard. You don’t require coding knowledge to use Tiny Plug.
Tiny Plug’s WhatsApp widget for website can help you enhance your website’s customer experience in the following ways:
According to a survey by Facebook, over 70% of the respondents felt that they prefer sending a message to businesses over mailing and filling up contact forms. They felt it is a faster way to get response. Many potential customers would leave your website if they don’t find a way to communicate with you instantly. In an age where competition is high and customer experience is important, Tiny Plug can help you get an edge.
Tiny Plug’s WhatsApp chat widget helps your business get verified leads directly into your WhatsApp from the website.
Apart from WhatsApp, Tiny Plug also offers website widgets for making a phone call and send an email. Together they help visitors connecting to your business in a single click. But that’s not all, Tiny Plug also comes with a dashboard where you can keep a track of how many visitors click on each of the widgets everyday. This would help you determine which communication medium your customers prefer.
Tiny Plug dashboard is not only for website widget analytics but also help in saving your efforts. The greatest beauty of Tiny Plug is that you won’t have to add the Tiny Plug WhatsApp widget code to your website every time there is any change. You can use the Tiny Plug dashboard for the following:
If you have a business with a website and use WhatsApp, you are in for a treat. Tiny Plug WhatsApp widget can prove to be the linking bridge between the anonymous website visitors and verified leads in your WhatsApp contact list. Interested customers can click on the WhatsApp live chat widget and send a pre-filled message directly to your WhatsApp. You would get a verified lead which you can use in number of ways:
Contact Form is a good communication method to collect queries and feedback from website visitors. However, it has the following issues:
With Tiny Plug WhatsApp button, communication with customers is two-way and real time.
Instant chat not only provides a quicker and real time solution for communication but also gains customer trust. The only issues with instant chat are:
With Tiny Plug WhatsApp chat widget, communication with customers happens on smartphone hence, customers don’t need to login to be identified and they can chat with business even after leaving the website hence, the pressure of immediate reply is not there.
To summarize everything written above, Tiny Plug is an effective communication and lead generation tool for small and medium sized businesses. For a small team with a website, using Tiny Plug can help in the following ways:
We have compiled a set of articles that would help you get to know Tiny Plug more and provide a ready reckoner that would help you make the best use of Tiny Plug.
You would also find some useful posts on effectively designing your messages and user experience.
If you have a query, you can reach out to us at Help@TinyPlug.io or leave a reply in the comments section below. We would get back to you with a solution as fast as we can.